TCS RedBox Tracking and Packaging Guide

Published: 2026-09-19• Last reviewed: 2026-09-19

Quick Answer

TCS RedBox is a rigid flat-rate packaging service with eight standard weight categories: 1, 2, 3, 5, 10, 15, 20, and 25 kg. It must be packed and sealed at a TCS Express Centre counter. If dimensional weight, calculated as length × width × height divided by 5000, is higher than physical weight, the higher weight applies.

What RedBox is

RedBox is TCS's rigid, flat-rate packaging service. It has eight standard weight categories: 1 kg, 2 kg, 3 kg, 5 kg, 10 kg, 15 kg, 20 kg, and 25 kg. The category is a useful starting point when discussing a shipment at the counter, but it is not a public price list. Ask TCS for the current charge for your route and parcel.

Packing happens at the counter

TCS requires RedBox items to be packed and sealed directly at an Express Centre counter. Take the items you want to send with you rather than sealing a RedBox before arrival. Counter staff can then complete the required packing process for that service.

Actual weight and dimensional weight

A large but light parcel can use more space than its scale weight suggests. TCS applies the volumetric calculation below when dimensional weight is greater than physical weight:

(Length × Width × Height) ÷ 5000

Use measurements in centimetres.

The higher of the physical and dimensional weights applies. If you are unsure which category fits, bring the parcel to the counter and ask TCS to assess it before booking.

How to track a booked RedBox

After booking, use the consignment number from your receipt to look up the parcel. A standard TCS consignment number is commonly a 12-digit code, although older series can differ. Enter the number on the TCS tracking page to check the latest available status.